The City of Lobelville's policy is that if its customers have a potential leak, the city will notify them by stamping their bill with a potential leak stamp. It will be up to the customer to find out where the leak is and fix it.
It is the policy of the City of Lobelville to consider, on a case by case basis, partial relief (up to 50% of the estimated loss from the highest bill during the period that the leak occurred, irrespective of how long the leak continued) to customers in good standing in the instance that a customer has sustained a loss of billable water due to a leak on their premises. If the customer has sewer, their sewer will be adjusted at the same rate since it is 100% of the water charge.
Qualifications for Adjustment of Leak Charge Fees
To qualify for a case-by-case basis leak adjustment, the customer must
- Have suffered a leak on their premises,
- Repaired the leak immediately upon discovery,
- Have a good payment history,
- Not have received a leak adjustment in the preceding 12 months,
- Request assistance within 15 business days of the leak being fixed.
A customer qualifying for a leak adjustment must fill out the attached Leak Adjustment Request and attach an original receipt from a plumber or a receipt for the materials/equipment used in the repair. All necessary paperwork must be returned to the Utility Billing Office of the City of Lobelville. The required documents may be delivered in person or mailed to:
City of Lobelville
Attn: UB - Leak Adjustment
P.O. Box 369
Lobelville, TN 37097
Limitations to Adjustments
In no case shall a customer pay less than 50% of the highest billing, even if the City of Lobelville agrees to adjust the leak upon the customer’s application. In addition, late charges will not be removed even if a leak adjustment is granted if these conditions are not met.
By filling out and turning in the required paperwork, customers attest that they meet all of the above-listed criteria and agree to abide by the City’s policy regarding leak adjustments. Anyone who has been turned down for a leak adjustment may appeal that initial decision to the Board of Mayor and Aldermen, which reserves the right to make further exceptions on a case-by-case basis.
IMPORTANT NOTICE: A large leak may cost a customer thousands of dollars, whereas a smaller leak may cost less than $100. A leak adjustment may be requested only once within a 12-month period. If you request an adjustment for any size leak, you will be ineligible for another adjustment for the next 12 months, regardless of the size of the future leak.
